How to Contact Prodigy Math: Child's Play
Prodigy Math: Kids Game Contact Information
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to assess reputation).
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82.76% contact correspondence
Developer:SMARTeacher Inc.
Email: [email protected]
Website: Visit the Prodigy Math site
Terms and privacy:
https://www.prodigygame.com/main-en/privacy-policy/
Reported issues: 26 comments
ByAuxiliary memory
What is really the point if the game?
As far as motivating kids to practice math skills, this game is at the top. The game will differentiate based on the child's response, constantly increasing the difficulty until the game finds out what the child's math level is (from 1 to 8). The game will also focus on specific skills planned by the child's teacher. The game will not teach new skills, but will review previously learned skills. (I wish they would explain more how they arrived at the correct answers.) However, this game shamelessly markets its players to promote a monthly or yearly subscription. After each challenge the child completes, there is a reminder to purchase a subscription. Key parts of the game aren't available until a subscription is purchased, and even go as far as not allowing you to wear or wear armor you've earned because you're not a member. Each spell battle gives you gold with which you must buy things in the game, but you can only buy certain things without a subscription. discuss with parents about purchasing a subscription). A child can play for an entire day without even completing a single math problem, defeating the overall educational purpose of the game. If they could reduce consumerism and the constant pressure, on children, to get a subscription, this would be an excellent game.
ByGault
Family?!
When I started the game I found the pet store and the town lit up and I SCREAMED (mostly because I love animals). . I tried to buy one but the subscription made me NOT get one even though I looked in the hamster section and at least got ONE. So the more I started playing the game, I found that almost EVERYTHING you wanted required a membership! (Friends, armor, evolving pets, transformation marbles, furniture for your home, more wheel spins, bigger houses, mini-game boosters, Dino dig pet purchases, and more!) But seriously... I'd play more if you didn't. You don't need members for EVERYTHING. Another time I went to the island of the copper coin, I got on one of the platforms that take you to the epics and I saw epics that I had never seen before and that I wanted. But when I touched him... all he said was "Only members can fight epics". He was mad. Now all I do on the Prodigy every day is spin the wheels. Yeah... that's right, I spin the wheels hoping to catch the piece of furniture in the aquarium house or one of the glowing critters. Also, do you need to link your parents account or something to get a FOX BUDDY? One day I asked if I could become a member, but I had to explain to my daughter that if she became a member, she would have to reset THE WHOLE GAME. -Please get rid of the signature-
ByMD2007
What a shame...
I understand that Prodigy is a for-profit organization and I appreciate it for allowing non-members to use many of the game's features, but I am sick of my kids crying because they will lose all their progress when I tell them to turn it off. after the set screen limit of 15-20 minutes (or even sooner if something urgent comes up unexpectedly). Sometimes they have to redo the same challenge 3-4 days in a row because they ran out of screen time and/or the game suddenly locked them up. Also, the app is rubbing in the faces of my kids who aren't members after all. single. battle. it's really getting old. We are homeschooled and pay to buy many math programs, I feel they are worth it (like Reflex Math and Beast Academy), SINCE I can make them work for me, instead of the program I try to work on and my family. So far the kids love it, and I think it's a fun way to get a little more math done, but I feel like Prodigy's aggressive marketing strategy and especially the inability to set daily screen time limits without losing progress it's starting to be more of a headache than a help for parents. I probably won't end up giving this company my money, but at some point I just delete the app, call it a day, and keep a combination of Reflex and Beast. It's a shame because the kids love it, even without a membership.
Byvena campbell
February 6, 2023
My grandson is having technical difficulties in the game where he is unable to progress through the game. Is there anything that can be done to help him continue in the game?
There were also glitches in your account.
Byandrea b
January 11, 2023
I want to cancel my registration, I've been trying for months
They charge me 14.99 every month
DO NOT SUBSCRIBE
Byandrea b
January 11, 2023
I want to cancel my registration, I've been trying for months
They charge me 14.99 every month
DO NOT SUBSCRIBE
ByKenneth Douglas Miller
December 28, 2022
I would like to know why my account was charged on 12/06/2022 and again on 12/18/2022. Both charges were $9.95.
Bydavid carmichael
October 11, 2022
Hi and good evening, I'm calling to unsubscribe from Liam Carmichael and Jeremiah Carmichael. For some reason they still charge me for the subscription and have not used the product for 3 months. I want you to stop charging my account.
Gracias,
David
Byjennifer schaffer
August 12, 2022
I've been trying to cancel my subscription for 2 years. And there is no way to do that. There is no number to call, I would like to speak to someone directly, I would like a refund for the 2 years. This is really stressful. I do not have a lot of money. And he keeps charging me. I would like a refund
ByLeslie McKenzie
July 13, 2022
I ordered an annual membership for my grandson. He only used it for a few months. I let the yearly subscription continue, but when they charged me for another year, I emailed them saying it hadn't been used for months and I wanted to cancel. I never received a response or a refund for the second year $79.45. The first time I requested to cancel, I didn't have the account password, but I sent the account name and email along with my phone number and asked them to call me if they needed any more information. I WILL NOT COME BACK! I then got the password and sent another email, but still NOTHING! I then contacted my credit card company. At first they credited my account, but then Prodigy sent pages and pages of their terms and said cancellation had to be in writing, but I couldn't find where it said that. Anyway, I contacted them and asked them to call me if they needed any more information and they didn't. My credit card company refunded the charge to my account. They ask me for proof that I requested the cancellation. I tried to print my form that I filled out on the Prodigy website, but it only printed the form and not what I had written, so I took a picture with my phone. THIS IS BAD!!!!! BEWARE OF THIS COMPANY!!!!!!
Byjoanna johnstone
June 27, 2022
DO NOT CALL 630-269-9780
Byjoana
June 27, 2022
DO NOT CALL 630-269-9780 - THIS IS NOT A PRODIGY TELEPHONE NUMBER. I SENT THIS TO YOU TO CANCEL MY SUBSCRIPTION AND YOU POSTED MY PHONE NUMBER ON THIS SITE. I DO NOT WORK FOR PODIGIA
Bysweet roberts
May 28, 2022
It is not possible to cancel the subscription. That's crazy.
ByBrewer Lew
March 08, 2022
I have NOT subscribed to Prodigy Games. They charge me $9.95 regularly. I am blocking the PRODIGY GAMES payment with my credit card holder. I also disputed the accusations. I will cancel my credit card if necessary. I will not pay any charges from Prodigy Games. Can you give me details as to why I am receiving these charges? Thank you.
Byjoanna l johnstone
March 2, 2022
They charged me $74.95 and I'm not sure why. My son is not a prodigy. I canceled this charge with my bank. Contact me Joanna Johnstone at 630-269-9780
BySara Pofliet
February 21, 2022
I need to cancel this subscription. We signed up as members last night, but we couldn't link my daughter's account. I was charged for the purchase, but I can't reach anyone at customer service to cancel. This is very upsetting and I will be contacting the Better Business Bureau if I continue to get silence on our efforts to cancel.
Bybrady grifo
February 15, 2022
Do you need to cancel and can't get anyone to help you? The link doesn't work, suggest the sites?
ByRaquel
January 17, 2022
I am trying to cancel my subscription. I no longer have to use it. I've been trying to get in touch with someone about this and have been waiting for confirmation of the unsubscribed for months!
ByDebra Kell
December 27, 2021
I requested this account to be canceled in 2019 and again in 2020, now here it is in 2021 and I am still being charged for the annual subscription after being told yet again that it was cancelled. Your company is disrespecting my rights as a consumer and if you don't stop charging me I'm going to sue you.
Byilikeyahcutg
December 21, 2021
this is wrong, we all want to cancel our subscriptions, but you won't let us do it. this is wrong and he must be breaking some kind of law
ByElaine Trbovich
November 30, 2021
I'm having trouble canceling my annual account.
Is there a phone number I can call to cancel?
Gracias,
Elaine Trbovich
Byadesoji awoyemi
06 November 2021
Can you cancel my subscription and refund me?
Byjbj
04 November 2021
How to cancel prodigy membership
Byverde
June 27, 2021
prodigy will NOT let me cancel my subscription and it's taking money from me and it's especially frustrating because I don't even use prodigy anymore so I need help!
Byindiana gilbert
March 26, 2021
Wonder people, can you open the stores in Lamplight City? And can you open the ice tower? I also want epics and the trailmasters team. pleaseeeeeeeeeee
ByGracias
February 16, 2021
I need help
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FAQs
How do I contact Prodigy Math customer service? ›
If you have questions or concerns regarding the way in which your personal information has been used, please contact us at privacy@prodigygame.com, sending a ticket in to our customer support team, or by mail at 226 Wyecroft Rd., Oakville, ON, L6K 3X7 or call us at 1 866 585 4655.
How do I get a refund from Prodigy? ›To request a refund of unused funds in your account, please call 1-866-700-4545 ext. 8. A Customer Service Representative will take your information and submit a refund request for you.
How do I cancel my math Prodigy membership? ›How do I cancel my Prodigy Membership? Canceling a Prodigy Membership is easy, and can be done at any time. If you wish to cancel a Membership, log into your Parent account, and go to the Memberships page. From that page you can cancel by clicking the "Cancel" button.
How do you send a message to a Prodigy? ›...
The following phrases:
- Are you coming?
- Follow me!
- Good.
- Hello.
- Hello there!
- Hi.
- I love Prodigy!
- I like your pet.
There is no ability to chat live with anyone in-game or send any other form of communication such as an email or instant message. While chats and friends lists can't be disabled, students can opt to play in "Offline" mode.
How do I report a problem to Prodigy? ›...
Content Errors:
- A screenshot of the question itself.
- The exact wording/phrasing of the question.
- The answer or content you feel is incorrect.
- The curriculum, grade, and topic the question comes from.
- The available answers.